Return Policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; RETURN SHIPPING CHARGES APPLY.

Returns

Is it possible to return my order?
Yes, it is.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  • The order still contains all corresponding parts and components, and the packaging is exactly as it was when the product was received.

  • The product shows evidence of normal handling only; damage caused by careless use is excluded.

  • Products for which hygiene is important must be thoroughly cleaned before initiating the return process.

  • Any defect must have been identified immediately upon receipt of the product.

  • We reserve the right to charge the customer for shipping costs.

  • Returns will be processed within 7 business days and, if the conditions are met, will be officially accepted within this period.

  • We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions above, you must do the following to start the return process:

Send an email to: support@raravel.com

Please ensure that your email includes the following:

  • Order number

  • Reason for the return request

  • Photo of the product in case of damage

  • Customer's first and last name

  • Customer's address

We will then contact you and provide the return address.

Please do not send the return to the sender's address; we will provide the correct return address after your request has been reviewed.

You, as the customer, are responsible for the return shipping costs.

Right of Withdrawal

Consumers have the right of withdrawal in accordance with the following provisions, provided that the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

A. CANCELLATION POLICY

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), received or accepted the final product.

As we operate a fully automated system, orders are processed immediately after they are placed.

Therefore, we cannot stop the shipping process before delivery, and it is not possible to issue a refund before the goods have been received.

To exercise your right of withdrawal, you must inform us at support@raravel.com through a clear statement of your decision to withdraw from this contract.

The withdrawal process is completed once we have received the returned products.

The cost of returning the products must be borne by the buyer.

Goods in Transit

As our products are shipped from outside Spain, there may be longer transit times over which we have no control.

If the products are already in transit, cancellation is not possible.

Please wait until you receive the goods and then return them.

You may, of course, notify us of your intention to cancel in advance.

To ensure the fastest possible return process, we kindly ask you to send us proof of shipment.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us), without undue delay and no later than 14 days from the day we receive your notice of withdrawal and the returned products.

For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.